Management in Organizations | Top, Middle & Lower-Level
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Management in Organizations | Top, Middle & Lower-Level
60K viewsJun 10, 2012
Study.comSherri Hartzell
Most managers focus on managing tasks. Smart managers focus on managing emotions first. Here's what I learned after 8 years of running crews: Your estimator missing deadlines isn't a time management problem. It's a fear problem. He's avoiding difficult conversations with homeowners about price increases. Your installer doing sloppy work isn't a skill problem. It's a trust problem. He doesn't believe you'll back him up when customers complain. Your office manager being defensive isn't an attitude
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